Customer Service

Shipping & Delivery

We ship internationally via DHL. Standard shipping method is DHL Express. For orders over €2000 we offer free shipping worldwide.

All prices displayed on our website are in Euros, unless otherwise noted.
International orders may be subject to a 2-3 day credit card or PayPal verification waiting period for security purposes.
Business days are classified as Monday-Friday. Saturday and Sunday do not count as "business days".
Shipping times shown are the estimated number of days your order is in transit after your order has left our warehouse. This doesn't mean it is always the exact amount of time after the order is placed online.
Your order will be shipped once all of the items for your order have been gathered in our warehouse, and they are ready to ship.

Returns & Replacements

Smartshop RCD OU guarantees customer satisfaction. If you are not satisfied with your purchase please follow the instructions below to return the item.

Warranty Claims: 
We will assist with warranty issues; however, all warranty issues are the ultimate responsibility of the manufacturer. We cannot be responsible for manufacturer policy and/or processing.
Some special order items may require a restocking fee prior to return. All returns must be in new condition and include all original manufacturer's packaging.
Please send the package back with a copy of the invoice and note within 30 days from the day you receive your order. Requests after 30 days are at our discretion.
We will be glad to refund or exchange undamaged and unused items with no restocking fee within 30 days from the date of sale.  
For item exchanges: Smartshop RCD OU must wait to ship your product until the original item has been returned.
Credit card or PayPal refunds are credited back to the account used for the original purchase. 
Always insure the package for the full retail value of the item.
Please return all items via DHL shipping. Please note: Third party shippers (example UPS Store, FedEx Kinko's, Mailbox Etc) add charges to normal ground shipping costs. Smartshop RCD OU does not reimburse these charges.  
Please do not return any items via COD, our shipping department cannot accept COD returns. 
Please return item to: Smartshop RCD OU, Luige tn.1 Kiili vald, 75404 Harjumaa ESTONIA.


We accept PayPal payments for all orders. Direct bank transfers are possible, please e-mail us for invoice and detailed bank information.